Operational assessment
Review current systems, identify immediate priorities, and develop a practical improvement plan.
Residential care facility consulting
Stronger operations.
Better care.
Practical guidance for facility owners and administrators who need clearer systems, organized records, prepared staff, and dependable support before the next deadline or evaluation.
Facility operations
Training and documentation
Evaluation readiness
Experience grounded in daily operationsSupport designed for real facility needs.
Operational guidanceSystems that work in practice
Organized documentationClearer, usable records
Staff developmentTraining with practical context
Readiness supportPreparation without false promises
Our purpose
Help care providers build organized, compliant, and sustainable operations that protect residents and support employees.
Compassionate guidance. Practical structure.
Heartland Facility Consulting Group, LLC strengthens residential care facilities through dependable operational support and resident-centered solutions.
We assist owners and administrators with regulatory preparedness, policy and documentation development, staff training, operational improvement, and quality assurance—always with the understanding that better systems create more room for better care.
Services
Support built around your facility.
Engagements are shaped around the condition of your records, the urgency of your needs, and the systems your team must maintain after the project ends.
Evaluation readiness
Organize records, track deadlines, and prepare owners and staff for state evaluations and follow-up.
Policies and documentation
Create usable policies, forms, tracking tools, schedules, menus, and facility-specific records.
Staff and owner training
Provide practical training on facility operations, documentation expectations, and L1MA responsibilities.
Resident file organization
Set up filing systems, face sheets, checklists, tabs, and reviews of missing or expired documentation.
Personal Care billing support
Train facilities on billing processes or provide recurring support under a separate written agreement.
How it works
A clear path from concern to action.
You receive straightforward recommendations, organized deliverables, and a defined scope—without confusion about who remains responsible for facility decisions.
Clear professional boundaries
Heartland provides consulting, training, templates, and operational guidance. The facility owner and administrator retain responsibility for operations, resident care, staffing, billing approval, licensing, and compliance.
1
Initial conversation
We discuss your facility, current concerns, deadlines, and the outcome you need.
2
Assessment and scope
We identify priorities and provide a written scope, pricing, responsibilities, and schedule.
3
Implementation support
Heartland organizes, trains, develops tools, and guides your team through the agreed work.
4
Review and handoff
You receive completed materials, remaining-action notes, and a clear plan for maintaining progress.
Pricing guidance
Straightforward options with written approval.
Every project is confirmed in writing before work begins. These ranges help facilities understand the likely investment.
Monthly Personal Care billing support
1–10 active residents$450–$600
11–20 active residents$650–$850
21–30 active residents$900–$1,200
31 or more residentsFrom $1,250
Additional services
- Independent billing training: $1,250 per facility
- Resident File Setup Package: $450 per facility plus $125 per resident
- Approved additional work: typically $75 per hour
- Custom project pricing for assessment, cleanup, and system development
Historical billing correction, extensive denials, travel, missing-record reconstruction, and unusual project expenses are quoted separately.
KM
Katie Makler
Owner, Heartland Facility Consulting Group, LLC
Experience that understands the work
Guidance shaped by real facility operations.
Heartland is led by an experienced residential care facility owner and operator who understands the pressure of staffing, records, resident needs, billing, maintenance, deadlines, and state oversight.
The goal is not to hand you a generic binder. It is to help you build systems your team can understand, use, and maintain.
- Owner-focused support
- Resident-centered planning
- Practical documentation
- Clear financial boundaries
Questions
Before we begin.
A few important answers about scope, responsibilities, and project fit.
Do you guarantee that a facility will pass an inspection?
No. Heartland helps organize systems, prepare staff, and address identified concerns, but the facility owner and administrator remain responsible for compliance and inspection outcomes.
Will you handle facility or resident money?
No. Heartland does not control facility funds, bank accounts, resident accounts, cards, or personal-spending money. Clear financial accountability protects everyone.
Can you log in and submit billing for us?
Billing assistance is provided only under a written scope. The facility’s owner or authorized employee must maintain system access, review the work, and approve submissions.
Can services be customized?
Yes. Your written proposal can combine assessments, templates, file organization, training, billing support, or other approved operational work.
Start a conversation
Tell us what your facility needs.
Share your biggest concern, your next deadline, and the type of support you are looking for. Katie will help determine the right next step.
C
Cell(636) 208-6426
EEmailKatie.Makler@gmail.com
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Fax(573) 229-9800
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Mailing addressPO Box 481, Park Hills, MO 63601